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A note on our recent acquisition

Jet Sports Ltd has acquired the Trampolines Online brand. Please be aware that we are a separate entity from the previous business. We do not have access to previous customer accounts, orders, or warranty records.

We are currently fulfilling a waiting list as new stock arrives. We appreciate your patience as we get things up and running.

FREE DELIVERY on orders over £80, UK Mainland only — no code needed

Shipping & Returns

Shipping Information

STANDARD DELIVERY INFORMATION

Mainland UK Delivery

  • Orders under £24.99 — Delivery charge £2.99
  • Orders between £25.00 and £79.99 — Delivery charge £4.99
  • Orders over £80.00 — FREE delivery to Mainland UK

Spare parts & accessories: orders placed before 12pm, Monday to Thursday, are despatched the same day on a next-business-day service, with typical delivery in 1–3 working days.

Trampolines: orders are despatched the next working day via 3rd party courier, with typical delivery in 3–5 working days.

Orders placed on Fridays or over the weekend are processed on the next business day. This schedule does not apply on Bank Holidays or to orders delivered outside UK Mainland.

Please note:

  • Deliveries may require a signature upon arrival.
  • If you are unavailable at the time of delivery, please leave instructions for the courier to leave the parcel in a safe place.
  • All orders are subject to stock availability.
  • Deliveries are carried out by trusted third-party courier services on our behalf.

Deliveries are normally made between 8:00 AM and 6:00 PM. We recommend checking your goods carefully before signing for delivery. If the packaging appears damaged, please sign the courier’s delivery note as “Damaged”.

While we always aim to deliver on the estimated date provided, delivery dates cannot be guaranteed due to circumstances beyond our control. In the rare event of a delay, we will work closely with the courier to resolve the issue as quickly as possible.

DELIVERY TO SCOTLAND

  • Orders weighing over 30KG may incur an additional surcharge of £2.95.
  • Orders under £80.00 and below 30KG are charged at the standard delivery rate.
  • Orders over £80.00 and under 30KG qualify for free delivery.

Additional delivery charges may apply for Highlands, Grampians, and Scottish Islands depending on parcel size and weight.

For delivery quotations, please contact our customer support team before placing your order.

DELIVERY TO NORTHERN IRELAND, ISLE OF MAN, ISLE OF WIGHT & CHANNEL ISLANDS

Delivery outside Mainland UK is available upon request and shipping charges are calculated based on parcel size and weight.

Estimated delivery times for offshore locations are typically between 3–7 working days.

Please contact us before placing your order for an accurate shipping quotation.

INTERNATIONAL SHIPPING

We offer international delivery on selected products by request.

To arrange international shipping, please contact us with:

  • The product(s) you wish to purchase
  • Quantity required
  • Full delivery address
  • Contact telephone number

Our team will provide a shipping quotation along with estimated delivery times.

International Payment Information

International orders can be paid using:

  • Bank Transfer
  • PayPal

Credit or debit card payments may only be accepted if the card is registered to a UK Mainland billing address.

We aim to respond to all international enquiries within 1 business day.

Cancellation & Returns Policy

We want you to be completely satisfied with your purchase from Trampolines Online.

Order Cancellation

You may cancel your order:

  • Before dispatch by contacting us directly via email or phone.
  • After dispatch by returning the goods in accordance with our returns policy below.

Returns & Exchanges

  • Customers may return products within 14 days of receipt for a refund or exchange.
  • Returned items must be unused, in original packaging, and in resalable condition.
  • If exchanging for a different item, any price difference between the two items must be paid by the customer.
  • The cost of returning goods to us is always the customer's responsibility.
  • It is recommended that any returns are sent using a tracked, signed-for courier. We cannot be held responsible for returned goods not received or lost in transit, and a refund cannot be issued where the returned goods are not received by us.
  • For trampolines, given their size, we may be able to arrange collection — please contact us to confirm.
  • Proof of purchase is required for all returns and exchanges.

Once returned goods have been inspected and approved, refunds will be processed to the original payment method within 7–10 business days.

Please note:

  • Delivery charges are non-refundable, unless the item you received is faulty and you do not want a replacement (see Faulty or Damaged Items below).
  • A restocking fee may apply, depending on the condition of the goods and whether any parts are missing or damaged upon return.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products
  • Custom-made or special-order trampolines
  • Installed or used trampoline accessories

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact our support team immediately with:

  • Your order number
  • Description of the issue
  • Photographs of the damage (if applicable)

Where possible, we will first look to resolve the issue by repairing the item or sending replacement parts. If this isn't possible, we will arrange a full replacement. If you would prefer a refund instead of a replacement, we will refund the full amount paid, including the original delivery charge.

Return Address

Trampolines Online
Unit 5, Colliton Barton
Broadhembury
Honiton, Devon
EX14 3LJ

Telephone: 01884 675801
Email: sales@jetsports.co.uk

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